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| Author | Dr. I. Ravi Kumar Kennedy | Download Pdf |
| Pages | 1 to 10 | |
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Abstract
The Total Quality Management mainly rely on recognizing library user's and discovery of their needs, setting standards that an consistent with library users requirements,
empowerment of people at all levels in the organization to act for quality improvement.
Quality services means resources and services, which satisfy user's expectations and
perceptions. It is very clear that librarians must use management tools to run the library
Services. The tools such as TQM, SERQUAL, SERVPERF, LibQUAL help them to assess
services, to make decisions, to improve services and to achieve a better quality. The main
idea of the present study describes the commitment to quality and meeting the library user's
requirements, communication of the quality message and recognition of the need to create
total quality.
Keywords: Information Services, Library Services, Total Quality Management, University
Libraries, Users satisfaction. |
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